Notifications and Alert History

Simon AI can notify your team about account activity via Slack and email — so you stay informed without logging into the platform.

Configuration Overview

Channel	Configured by	Level
Slack	Account admins	Organization-wide
Email	Individual users	Per user

Admin: Configuring Slack Alerts

Account admins enable Slack delivery for the entire organization.

Navigate to Alerts & Status → Alert Preferences
Review the full list of available alert types, each identified by name and message code
For each alert you want to enable:
- Toggle the alert on
- Enter a Slack channel name to enable Slack delivery if desired
Save your changes

Users: Subscribing to Email Alerts

Individual users can subscribe to email delivery for any alerts an admin has enabled.

Click your name, then Profile in the lower-left navigation
Scroll to Notification Preferences
Toggle on the alerts you want to receive by email
Click Save

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Note
Only account admins can enable alerts organization-wide. If you need a specific alert enabled, contact your admin.

Available Alert Types

Alert Preferences includes 31 configurable alert types organized by name and message code. These cover:

Data Alerts

Data refreshes (started, completed, failed)
Field availability changes
Extraction failures and retries
Query extract completed after failure
File ingestion errors
Lookup pipeline activity
Integration authentication events

Flow and Journey Alerts

Flow sync completion and errors
Content errors
Permission issues
Missing integrations (Responsys, Salesforce Marketing Cloud, Facebook, Google Ads, and others)
Journey segment changes

Outage Alerts

System-wide Outage — notifies when a platform-wide outage is declared
Service Outage — notifies when a specific Simon service experiences an outage

Alert History

To view a log of all triggered alerts for your organization:

Navigate to Alerts & Status
Select Alert History

Alert History displays all activated notifications regardless of your subscription settings, giving you a complete audit trail of account activity at any time.