Notifications and Alert History

Simon AI can notify your team about account activity via Slack and email — so you stay informed without logging into the platform.

Configuration Overview

Admin: Configuring Slack Alerts

Account admins enable Slack delivery for the entire organization.

1. Navigate to Alerts & Status → Alert Preferences
2. Review the full list of available alert types, each identified by name and message code
3. For each alert you want to enable:
   • Toggle the alert on
   • Enter a Slack channel name to enable Slack delivery if desired
4. Save your changes

Users: Subscribing to Email Alerts

Individual users can subscribe to email delivery for any alerts an admin has enabled.

1. Click your name, then Profile in the lower-left navigation
2. Scroll to Notification Preferences
3. Toggle on the alerts you want to receive by email
4. Click Save

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Note

Only account admins can enable alerts organization-wide. If you need a specific alert enabled, contact your admin.

Available Alert Types

Alert Preferences includes 31 configurable alert types organized by name and message code. These cover:

Data Alerts

• Data refreshes (started, completed, failed)
• Field availability changes
• Extraction failures and retries
• Query extract completed after failure
• File ingestion errors
• Lookup pipeline activity
• Integration authentication events

Data Quality Alerts

Fires when a datastore field transitions into a problem state for the first time, so you find out about new issues without checking the Action Panel. Alerts are grouped by error type so you can subscribe selectively:

• Duplicate join keys (attribute datastores)
• Duplicate join keys (identity — Simon ID)
• Duplicate join keys (identity — non-Simon ID)
• View errors (broken view, missing column, permission denied, analysis timeout)

Alerts fire only on state transitions — when a field goes from clean to dirty, or when a brand-new issue is detected. Existing known issues do not re-alert on subsequent reporter runs.

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Composable and hybrid orgs only

Data Quality Alerts are available to organizations on the composable platform. They are not available for classic orgs.

Flow and Journey Alerts

• Flow sync completion and errors
• Content errors
• Permission issues
• Missing integrations (Responsys, Salesforce Marketing Cloud, Facebook, Google Ads, and others)
• Journey segment changes

Outage Alerts

• System-wide Outage — notifies when a platform-wide outage is declared
• Service Outage — notifies when a specific Simon service experiences an outage

Alert History

To view a log of all triggered alerts for your organization:

1. Navigate to Alerts & Status
2. Select Alert History

Alert History displays all activated notifications regardless of your subscription settings, giving you a complete audit trail of account activity at any time.